The complete service program designed to maintain your system in peak operating condition at all times , combining service desk support, priority dispatching, and preventive maintenance checks.
Benefits of Your Priority Service Plan
- Trained and certified audiovisual field service technicians assigned.
- Access to our service desk facility for service desk support, parts procurement, and service coordination.
- Unlimited phone support.
- 2-hour phone response and 8-hour critical emergency on-site response.
- Semi-Annual Preventive Maintenance Checks & Services (PMCS).
- Free assistance in packaging and shipping RMA parts still under manufacturer’s warranty.
- Consultation on system up-grades.
- Detailed inventories of covered equipment.
- Detailed repair history logs on covered equipment.
- No charge for REMOTE installation of firmware and software up-dates on system components as needed to restore existing system functionality.
(Note: The associated cost of firmware/software is not included unless otherwise specified).
Annual Priority Service Plan.
Field Service Hourly Rates
While your annual Priority Service Plan guarantees priority dispatching and response times, on-site Field Service (technician time) that is not part of the Semi-Annual Preventive Maintenance Checks & Services (PMCS) is billed separately depending on time of service.
Regular Working Hours Service
Monday–Friday, 9:00 AM – 5:00 PM
After-Hours Support
Outside of Regular Working Hours
- Perform a detailed inspection and testing of selected system components.
- Perform a complete operational checkout of the system functions via user control interface.
- Adjust audio levels and EQ as required to optimize response.
- Upgrade equipment firmware as needed.
- Open and clean all filtering systems; professional cleaning of screens, projector lenses, and other critical surfaces, as needed.
- Lubricate all moving parts as recommended by manufacturers.
- Perform geometry and color balance adjustments on projection equipment.
- Perform detailed inventory of system components with model numbers and serial numbers on initial preventive maintenance visit.
- Dust and clean surfaces of all rack equipment.
- Identify and repair any faulty wiring or connections in the system.
Contact Information
- Phone: 561-961-9515
- Email: info@jpcsmart.com
- Office Hours: Monday – Friday: 9:00 AM – 5:00 PM
JPCsmart 